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Salesforce Solutions

Put customers at the heart of your business model with Salesforce, the world’s number 1 CRM software

Deliverables
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Marketing Cloud
  • Salesforce Commerce Cloud
  • Social Studio

Dare to adopt
a truly customer-centric
business model

As official Salesforce partners, IMS helps you connect to your customers like never before.
Our team of Salesforce certified professional consultants will architect, build, and implement tailored Salesforce CRM solutions that solve business problems and create cost efficiencies, putting the customer at the heart of your processes to achieve a radically customer-centric business model.
Data analytics across all channels
Like most business tools, it’s not just what solution you invest in, it’s whether you can seamlessly integrate that solution into existing processes to drive cultural change and a digital-first (and therefore customer-first) mindset. IMS has the business and technological expertise to work with you to deliver a CRM solution that works for you and your team, whatever your objective. Do you want to automate your sales process or deliver outstanding customer service? Are you looking to generate leads or achieve personalisation at scale?
Our team of Salesforce architects also develop innovative, out-of-the-box solutions to industry problems, creating cost efficiencies and revolutionizing the way companies do business. We understand that your situation is unique and are agile in our thinking: we can adopt incremental digital changes to generate small wins that can fund future investment, or be your guide to achieving full-scale digital transformation.
IMS’ team of dedicated professionals hold Salesforce certifications in Sales Cloud, Service Cloud, Salesforce Marketing Cloud, Community Cloud, and Developer. To find out more about how IMS can help you grow your business with Salesforce, get in touch using our contact form or send an email to [email protected]. 
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Insights

The Generation of Digital Natives are Powering the Digital Transformation | The Generation of Digital Natives are Powering the Digital TransformationDigital Transformation
April 29, 2022

The Generation of Digital Natives are Powering the Digital Transformation

Digital natives comprise the largest share of the consumer base and workforce. Millennials (born between 1980 and 2000), Gen Z (born after 2000), and following…
IMS Editorial Team
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Three Reasons Why Your Business is Failing at AI and What You Can do About It | Picture 1Digital Transformation
March 30, 2022

Three Reasons Why Your Business is Failing at AI and What You Can do About It

More than ever before, COVID-19 has ensured the rapid adoption of digital technologies such as Artificial Intelligence (AI) and analytics as key to business transformation…
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What will disrupt venture building in 2022? Top five trends we are keeping an eye on | What will disrupt venture building in 2022 Top five trends we are keeping an eye onDigital Transformation
February 17, 2022

What will disrupt venture building in 2022? Top five trends we are keeping an eye on

Global venture funding hit a record $643 billion mark last year, registering a phenomenal 92 percent growth compared to $335 billion for 2020. Venture investment…
IMS Editorial Team
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